BookForge Privacy Policy

1. Who We Are

BookForge is a guided book creation platform that helps users turn an idea, story, notes, research, outline, draft, or personal knowledge into a finished book.

BookForge is operated by Journeful LLC. For privacy questions, contact BookForge+support@journeful.app.

2. Information We Collect

We collect information you provide directly, information created through your use of BookForge, and information from third-party services used to operate the Service.

This may include account information, book project information, uploaded files, payment-related metadata, usage information, device and browser information, support messages, refund requests, feedback, and rights complaints.

Book project information may include book titles, book type, genre or category, audience, tone, writing direction, reading level, image preferences, source material, book ideas, notes, outlines, research, drafts, generated book plans, chapter summaries, sample chapters, full chapters, revisions, exports, cover concepts, image prompts, generated images, responsible-use confirmations, checkout selections, and package selections.

3. Uploaded Files

BookForge may allow you to upload notes, drafts, research documents, PDFs, DOCX files, TXT files, interview transcripts, source materials, and other files related to your book project.

You should only upload files you own, created, licensed, or have permission to use.

4. Payment Information

Payments are processed through Stripe or another third-party payment processor. BookForge does not store your full credit card number.

BookForge may collect or store payment-related information such as Stripe customer ID, Stripe checkout session ID, payment status, package purchased, amount paid, selected page package, image package selection, transaction metadata, purchase date, and refund or dispute status.

5. How We Use Information

We use information to provide and operate BookForge, create and manage accounts, save book projects, generate book plans, chapters, revisions, formatting guidance, covers, and exports, process payments, enforce package limits, provide support, review refunds, respond to rights complaints, improve the Service, fix bugs, prevent fraud and abuse, enforce our Terms, maintain security, send service-related messages, and comply with legal obligations.

6. AI Processing

BookForge may use artificial intelligence and third-party AI providers to help generate, revise, organize, format, or illustrate book materials.

This may require sending portions of your inputs, project details, book plans, chapter content, prompts, uploaded materials, or related project information to AI service providers for processing.

We use AI providers to help deliver the Service. We do not sell your book content. You should avoid uploading highly sensitive or confidential information unless you understand the risks and are comfortable using the Service.

7. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers that help operate BookForge, including hosting providers, database and storage providers, authentication providers, payment processors, AI service providers, email providers, analytics providers, error monitoring providers, customer support tools, and security or fraud prevention tools.

We may also share information if required by law, to comply with legal process, to protect rights and safety, to investigate fraud or Terms violations, or in connection with a business transfer.

8. Third-Party Providers

BookForge may use providers such as Supabase, Stripe, Vercel, DeepSeek, OpenAI, and other providers needed to operate and improve BookForge.

These providers may collect and process information according to their own privacy policies and terms.

9. Cookies and Similar Technologies

BookForge may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, improve security, understand usage, measure performance, support analytics, and improve the user experience.

If you disable cookies, some parts of BookForge may not work properly.

10. Data Storage and Security

We use reasonable technical and organizational measures designed to protect personal information and user content, including authentication, private storage buckets, row-level security, access controls, signed download links, encrypted connections, server-side API keys, webhook signature verification, environment variable protection, usage limits, monitoring, and logging.

No online service is completely secure. We cannot guarantee absolute security. You are responsible for keeping your account credentials secure.

11. Data Retention and Deletion

We retain information as long as needed to provide the Service, maintain your account, save book projects, process payments, provide exports, resolve disputes, respond to support requests, review refunds, enforce our Terms, maintain security, and comply with legal, accounting, tax, fraud prevention, and recordkeeping obligations.

You may request deletion of your account or project data by contacting BookForge+support@journeful.app. Some information may be retained if required or permitted for legal, security, fraud prevention, accounting, tax, backup, dispute-resolution, or compliance purposes.

12. Your Choices

Depending on your location, you may have rights to access, correct, delete, object to processing, request a copy of, limit uses of, or withdraw consent for certain personal information.

To make a request, contact BookForge+support@journeful.app. We may need to verify your identity before completing requests.

13. Sensitive Content

You should not upload highly sensitive, confidential, classified, regulated, or private information unless you are comfortable using it with BookForge and its service providers.

BookForge is not designed for highly regulated or classified data.

14. Children, International Users, and AI Output

BookForge is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If you use BookForge from outside the United States, your information may be transferred, stored, and processed in locations where BookForge or its providers operate.

Generated content may be based on your prompts, uploads, book details, selected writing direction, and project settings. Review generated content before publishing, selling, submitting, distributing, or sharing it.

15. Copyright and Rights Complaints

If you believe content created, hosted, stored, or made available through BookForge infringes your copyright or other rights, contact BookForge+support@journeful.app.

Please include your name and contact information, a description of the protected work, a description or location of the allegedly infringing material, a statement that you believe the use is not authorized, a statement that the information is accurate, and your physical or electronic signature.

16. Business Transfers and Policy Changes

If BookForge or Journeful LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, your information may be transferred as part of that transaction.

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by email, account notice, or website notice. Your continued use of BookForge after the updated Privacy Policy is posted means you accept the updated policy.

17. Contact Us

For questions about this Privacy Policy or your personal information, contact BookForge+support@journeful.app.